Mirror App β FAQ
Instagram Feed for Shopify
Section 1 β Installation
Do I Need Technical Skills to Install the App?
No. Mirror App installs in a few clicks directly through Shopify. No coding required
Does Mirror App Work With My Shopify Theme?
Mirror App works with any Online Store 2.0 theme. You add the feed through the Shopify theme editor as an app block β no theme code is changed. If you are on an older vintage theme, contact support and we will help you
How Do I Install the App?
Find Mirror App in the Shopify App Store and click Install. You will be redirected to authorize the app in your Shopify admin. The whole process takes under 2 minutes
Section 2 β Instagram Sources
What Source Types Does Mirror App Support?
Mirror App supports four source types: π Public Accounts β fetch posts from any public Instagram account. No login required β just enter the username π Hashtags β fetch posts from any public Instagram hashtag. No login required β just enter the hashtag π Instagram Business β connect your Instagram Business account directly using Instagram authorization π Professional Account β works with both Business and Creator accounts. Requires Instagram login to authorize access
Do I Need to Log In to Instagram to Connect My Account?
It depends on the source type. π Public Accounts and Hashtags work without logging in π Instagram Business and Professional Account require authorization via Instagram login
Can I Connect Multiple Instagram Accounts?
Yes. The Pro plan supports unlimited sources, including multiple Instagram accounts and hashtags
Can I Display Posts From a Private Instagram Account?
No. Only public accounts and hashtags are supported. Private accounts cannot be accessed by the app
Section 3 β Widget & Customization
What Layout Options Are Available?
Mirror App supports 6 feed layouts: β’ Grid β classic equal-size grid β’ Masonry β dynamic variable-height mosaic β’ Collage β editorial collage arrangement β’ Slider β horizontal scrolling feed β’ Carousel β looping carousel display β’ Showcase β featured highlight layout
What Post Templates Are Available?
Each layout can be combined with 4 post templates: β’ Classic Card β image with caption below β’ Modern Card β clean minimal card style β’ Overlay Tile β text overlaid on image β’ Hover Tile β content revealed on hover Combining 6 layouts with 4 templates gives a wide range of display options to match any store design
What Can I Customize in the Widget?
In the Design section of the widget editor you can adjust: layout, post template, columns, rows, spacing, navigation, colors, and font settings
Can I Hide Specific Posts?
Yes. Hiding individual posts is available on the Pro plan
Can I Add a CTA Button to Posts?
Yes. Both plans include a CTA button for all posts. The Pro plan also supports a custom CTA per individual post
Can I Use Custom CSS?
Yes. Custom CSS is available on the Pro plan
Does the Widget Work on Mobile?
Yes. All layouts are fully responsive and optimized for mobile devices
Section 4 β Embedding the Widget
How Do I Get the Installation Code?
Inside the app, create and configure your widget. When everything looks right, click the Add to theme button. Your Feed ID will appear β copy it in one click. You'll use it to embed the widget in your Shopify store
How Do I Add the Widget to a Single Page?
1. In the app, open the Add to theme window and copy your Feed ID 2. Click Add to theme β the Shopify theme editor opens with the Instagram Feed block ready to place 3. Open the page where you want the feed to appear and drag the block into position 4. Paste your Feed ID into the block's Feed ID field 5. Click Save Your Instagram feed will now appear on that page
How Do I Show the Widget on Every Page of My Store?
Add the Instagram Feed block to a section that every page shares, such as your footer 1. In the theme editor, open the footer section 2. Click Add block and choose Instagram Feed under Apps 3. Paste your Feed ID and click Save The feed will now appear on every page that renders that section. You can also add the block to each template individually if you want different placements
Do I Need to Know How to Code to Embed the Widget?
No. You add the Instagram Feed block in the Shopify theme editor and paste your Feed ID into it. Mirror App never asks you to edit your theme code
Will the Widget Work on All Shopify Plans?
The widget works on all Shopify plans. It is added through the Shopify theme editor as an app block, which requires an Online Store 2.0 theme
Section 5 β Content Updates
How Often Does the Feed Update?
On the Growth plan, the feed refreshes every 24 hours. On the Pro plan β every 6 hours (4x faster)
What Happens If I Delete a Post on Instagram?
Deleted posts will be removed from your feed automatically on the next refresh cycle
Do I Need to Manually Update the Feed?
No. The feed updates automatically based on your plan's refresh frequency
Section 6 β Plans & Billing
Is There a Free Plan?
There is no permanent free plan, but both Growth and Pro plans include a 7-day free trial. No credit card required to start
What Is the Difference Between Growth and Pro?
GROWTH β $4/mo (billed $48/year) β’ Up to 3 sources β’ Unlimited widgets β’ One CTA button for all posts β’ Auto-refresh: every 24h β’ Remove branding β’ Support PRO β $8/mo (billed $96/year) β’ Unlimited sources β’ Unlimited widgets β’ Custom CTA per post β’ Hide posts β’ Video autoplay β’ Custom CSS β’ Auto-refresh: every 6h (4x faster) β’ Remove branding β’ Support
Is There a Discount for Yearly Billing?
Yes. Yearly plans include a 20% discount compared to monthly billing
Can I Switch Plans?
Yes. You can upgrade or downgrade at any time from the Subscriptions section inside the app
How Do I Cancel My Subscription?
You can cancel anytime from your Shopify admin under Apps β Mirror App β Subscriptions. No cancellation fees
Section 7 β Support
How Can I Contact Support?
Email us at support@mirror-app.com. We typically respond within 24 hours
What Language Is Support Available In?
Support is available in English
Is Mirror App Affiliated With Instagram or Meta?
No. Mirror App is an independent application and is not affiliated with, endorsed by, or sponsored by Instagram or Meta